Sometimes people make the odd mistake in conversations with customers. If customers are offended, it might be okay after an apology. But what kinds of questions do you think should be avoided with;
Japanese customers?
North American customers?
UK customers?
Please also explain your reasoning behind your choices.
Advertisement
October 16, 2009 at 7:08 am |
I think that we have to research on the characters and cultures of each nationalities before we state our opinion. firstly, Japanese really care about courtesy between customers and sellers. personal questions are obviously better to be avoided. for instance, are you married? do you have a girl friend? who do you live together?
I draw an conclusion that there is no huge difference among these countries because it is apparently rude for some sellers to ask wether of not costomers are married. I do think it is easy to notice. However, we should pay attention to the atmosphere of the other countries. The U.S. is one of the countries with varied diversity. Therefore, we should refrain from asking about ethnical affairs even thoough this is kind of common things we know. the reason why I noted this is that we don’t live in a country where many different ethnical people live closely together. we should be attentive much more than the U.S. and the U.K.
consequently, we have to stand at the customers point of view to avoid touchy questions.
October 19, 2009 at 11:26 am |
I think Japanese people and people who live in UK don’t like private questiones like questiones about their family and themselves because I have many friends who are from UK and I notice they tend not to have talk abot their private. So, we should avoid talk like this with them.
Also, I think we should avoid asking them some questiones about religion because so many people who believe in various religions are living in north America so we can’t make sure easily what is taboo in religion which the customers believe in. This is because I think so.
October 20, 2009 at 2:14 pm |
So, don’t ask about marital status, relgious beliefs, someone’s living arrangements, anything else?
October 21, 2009 at 4:11 am |
Asking about age, salary and educational background are customer killer for Japanese, American and UK people, I guess.
For Japanese and UK people, I wouldn’t ask about family. I’m reading a book which says that English people dont like privacy quetions. I’m not sure though…..
October 21, 2009 at 4:02 pm |
In my opinion, in America, referred as melting pot, we should not ask customers about their race in addition to their religion. Also, proberbly asking about their birthplace or hometowm is also a taboo.
In Japan and in UK, I believe the personal questions should not allowed as many people mentioned above.
October 23, 2009 at 7:11 am |
But what is the best way to bond with our customers? Should we not ask them anyhting, or does it depend on how long we’ve known them?
If it based on the length of time of our relationship, how long do you think you should know a customer before you ask personal questions?
Or how many transactions should you do with them before you can ask personal questions?
November 2, 2009 at 4:19 pm |
for all of them, too privete questions could be costomer killer. japanese dont like to be asked about their salary and I think north American dont like to be asked about their age and religion but in my opinion they like to talk about their home town. I dont know about people UK but Im sure they also dont like to be asked about thier age and detailed questions.